undefined's Student Data For Lecture 8550
Transcript: 
<transcript> <points> <main_point time="0"> <text><![CDATA[Hello, and welcome to this lesson on workplace violence.]]></text> </main_point> <main_point time="4"> <text><![CDATA[Workplace violence is defined as any violence or the threat of violence against workers.]]></text> </main_point> <main_point time="9"> <text><![CDATA[It can occur at or outside the workplace, and can range from threats and verbal abuse to physical assaults and even homicide, which is actually one of the leading causes of job-related deaths in the United States.]]></text> </main_point> <main_point time="22"> <text><![CDATA[However it manifests itself, workplace violence is a growing concern for employers and employees nationwide.]]></text> </main_point> <main_point time="33"> <text><![CDATA[You may ask yourself whether you or your coworkers are vulnerable to workplace violence.]]></text> </main_point> <main_point time="38"> <text><![CDATA[Some 2 million American workers are victims of workplace violence each year.]]></text> </main_point> <main_point time="43"> <text><![CDATA[Workplace violence can strike anywhere, and no one is immune.]]></text> </main_point> <main_point time="46"> <text><![CDATA[Some workers, however, are at increased risk.]]></text> </main_point> <main_point time="50"> <text><![CDATA[For example, workers who exchange money with the public tend to experience greater rates of workplace violence, as do those who deliver passengers, goods, or services.]]></text> </main_point> <main_point time="61"> <text><![CDATA[Also included in the at-risk group are those who work alone or in small groups during late night or early morning hours, in high-crime areas, or in community settings and homes where they have extensive contact with the public.]]></text> </main_point> <main_point time="73"> <text><![CDATA[Don’t forget that this last group includes healthcare and social workers such as visiting nurses, psychiatric evaluators, and probation officers.]]></text> </main_point> <main_point time="83"> <text><![CDATA[Community workers such as gas and water utility employees, phone and cable TV installers, and letter carriers also have elevated risk because their workplace is virtually everywhere.]]></text> </main_point> <main_point time="94"> <text><![CDATA[Retail workers and taxi drivers are also considered to be in the at-risk group.]]></text> </main_point> <main_point time="107"> <text><![CDATA[So, what can these employers do to help protect their employees?]]></text> </main_point> <main_point time="112"> <text><![CDATA[The best protection employers can offer is to establish a zero-tolerance policy toward workplace violence against or by their employees.]]></text> </main_point> <main_point time="121"> <text><![CDATA[The employer should establish a workplace violence prevention program, or incorporate the information into an existing manual of standard operating procedures like an accident prevention program or an employee handbook.]]></text> </main_point> <main_point time="133"> <text><![CDATA[It’s critical to ensure that all employees know the policy and understand that all claims of workplace violence will be investigated and remedied promptly.]]></text> </main_point> <main_point time="144"> <text><![CDATA[There are a number of additional types of protections that employers can actively offer to keep employees safe from violence.]]></text> </main_point> <main_point time="150"> <text><![CDATA[If you are an employer who would like to keep workers and the workplace secure, you could follow some of these tips:]]></text> </main_point> <main_point time="157"> <text><![CDATA[Provide safety education for employees so they know what conduct is not acceptable, what to do if they witness or are subjected to workplace violence, and how to protect themselves.]]></text> </main_point> <main_point time="169"> <text><![CDATA[Secure the workplace.]]></text> </main_point> <main_point time="171"> <text><![CDATA[If it fits with your business, install video surveillance, extra lighting, and alarm systems.]]></text> </main_point> <main_point time="177"> <text><![CDATA[Minimize access by outsiders through identification badges, electronic keys, or active guards.]]></text> </main_point> <main_point time="184"> <text><![CDATA[Provide drop safes to limit the amount of cash on hand.]]></text> </main_point> <main_point time="188"> <text><![CDATA[Keep a minimal amount of cash in registers during evenings and late-night hours.]]></text> </main_point> <main_point time="192"> <text><![CDATA[Equip field staff with cellular phones and hand-held alarms or noise devices, and don’t discourage self-protective behaviors.]]></text> </main_point> <main_point time="200"> <text><![CDATA[Require field staff to prepare a daily work plan and keep a contact person informed of their location throughout the day.]]></text> </main_point> <main_point time="207"> <text><![CDATA[Keep company vehicles properly maintained so that your employees don’t get stranded.]]></text> </main_point> <main_point time="214"> <text><![CDATA[Instruct employees not to enter any location where they feel unsafe.]]></text> </main_point> <main_point time="219"> <text><![CDATA[Introduce a “buddy system” or provide an escort service or police assistance for potentially dangerous situations or at night.]]></text> </main_point> <main_point time="227"> <text><![CDATA[Finally, you could develop policies and procedures covering visits by home healthcare providers and other workers who frequently have to enter strangers’ homes.]]></text> </main_point> <main_point time="236"> <text><![CDATA[Address the conduct of home visits, including the presence of others in the home during those visits.]]></text> </main_point> <main_point time="243"> <text><![CDATA[Inform workers of their right to refuse to provide services in a clearly hazardous situation.]]></text> </main_point> <main_point time="252"> <text><![CDATA[Now, what about employees protecting themselves?]]></text> </main_point> <main_point time="256"> <text><![CDATA[Nothing can guarantee that an employee will not become a victim of workplace violence.]]></text> </main_point> <main_point time="261"> <text><![CDATA[However, if you are an employee who would like to stay as safe as possible, some of these measures may be useful to you:]]></text> </main_point> <main_point time="270"> <text><![CDATA[Learn how to recognize, avoid, or diffuse potentially violent situations by attending personal safety training programs.]]></text> </main_point> <main_point time="279"> <text><![CDATA[Alert supervisors to any concerns about safety, and report all incidents immediately and in writing.]]></text> </main_point> <main_point time="286"> <text><![CDATA[Avoid traveling alone into unfamiliar locations whenever possible.]]></text> </main_point> <main_point time="292"> <text><![CDATA[Finally, carry only minimal money on your person, and don’t forget any required identification when you enter community settings.]]></text> </main_point> <main_point time="302"> <text><![CDATA[So, if an incident of workplace violence were to occur, what should an employer do following the incident?]]></text> </main_point> <main_point time="308"> <text><![CDATA[First, they should already be encouraging employees to report and log all incidents of workplace violence.]]></text> </main_point> <main_point time="315"> <text><![CDATA[Remember that this includes any threats of violence.]]></text> </main_point> <main_point time="320"> <text><![CDATA[Next, if the incident was physical, the employer ought to provide prompt medical evaluation and treatment after the incident.]]></text> </main_point> <main_point time="328"> <text><![CDATA[Don’t neglect to report violent incidents to the local police promptly.]]></text> </main_point> <main_point time="333"> <text><![CDATA[Victims should be informed of their legal right to prosecute perpetrators.]]></text> </main_point> <main_point time="338"> <text><![CDATA[Discuss the circumstances of the incident with other staff members.]]></text> </main_point> <main_point time="342"> <text><![CDATA[Encourage employees to share information, as well as ways to avoid similar situations in the future.]]></text> </main_point> <main_point time="349"> <text><![CDATA[Employers should offer stress debriefing sessions and post-traumatic counseling services to help workers recover from a violent incident.]]></text> </main_point> <main_point time="358"> <text><![CDATA[Finally, investigate all violent incidents and threats, monitor trends in violent incidents by type or circumstance, and institute corrective actions.]]></text> </main_point> <main_point time="369"> <text><![CDATA[OSHA is capable of providing some assistance related to workplace violence.]]></text> </main_point> <main_point time="375"> <text><![CDATA[The Occupational Safety and Health Act’s General Duty Clause requires employers to provide a safe and healthy workplace for all workers covered by the Act.]]></text> </main_point> <main_point time="386"> <text><![CDATA[Employers who don’t take reasonable steps to prevent or abate a recognized violence hazard can actually be cited.]]></text> </main_point> <main_point time="395"> <text><![CDATA[Remember, though, that citations come from the General Duty Clause in the Act, not this presentation, and not everything we’ve covered here is legally necessary.]]></text> </main_point> <main_point time="406"> <text><![CDATA[Take a look at the resources tab if you’d like more information about OSHA’s various publications, standards, and compliance tools, or about a variety of types of assistance through safety and health programs.]]></text> </main_point> <main_point time="418"> <text><![CDATA[]]></text> </main_point> </points> <definitions> <definition word="OSHA" definition="Occupational Safety and Health Administration"/> <definition word="workplace violence" definition="Violence or the threat of violence against workers"/> </definitions> <html_text><![CDATA[<p><A HREF="Event:Time_0"> Hello, and welcome to this lesson on </A><A HREF="Event:Time_0|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_0">.</A><A HREF="Event:Time_4"> Workplace violence is defined as any violence or the threat of violence against workers.</A><A HREF="Event:Time_9"> It can occur at or outside the workplace, and can range from threats and verbal abuse to physical assaults and even homicide, which is actually one of the leading causes of job-related deaths in the United States.</A><A HREF="Event:Time_22"> However it manifests itself, </A><A HREF="Event:Time_22|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_22"> is a growing concern for employers and employees nationwide.</A><A HREF="Event:Time_33"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> You may ask yourself whether you or your coworkers are vulnerable to </A><A HREF="Event:Time_33|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_33">.</A><A HREF="Event:Time_38"> Some 2 million American workers are victims of </A><A HREF="Event:Time_38|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_38"> each year.</A><A HREF="Event:Time_43"> Workplace violence can strike anywhere, and no one is immune.</A><A HREF="Event:Time_46"> Some workers, however, are at increased risk.</A><A HREF="Event:Time_50"> For example, workers who exchange money with the public tend to experience greater rates of </A><A HREF="Event:Time_50|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_50">, as do those who deliver passengers, goods, or services.</A><A HREF="Event:Time_61"> Also included in the at-risk group are those who work alone or in small groups during late night or early morning hours, in high-crime areas, or in community settings and homes where they have extensive contact with the public.</A><A HREF="Event:Time_73"> Don’t forget that this last group includes healthcare and social workers such as visiting nurses, psychiatric evaluators, and probation officers.</A><A HREF="Event:Time_83"> Community workers such as gas and water utility employees, phone and cable TV installers, and letter carriers also have elevated risk because their workplace is virtually everywhere.</A><A HREF="Event:Time_94"> Retail workers and taxi drivers are also considered to be in the at-risk group.</A><A HREF="Event:Time_107"> </P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> So, what can these employers do to help protect their employees?</A><A HREF="Event:Time_112"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> The best protection employers can offer is to establish a zero-tolerance policy toward </A><A HREF="Event:Time_112|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_112"> against or by their employees.</A><A HREF="Event:Time_121"> The employer should establish a </A><A HREF="Event:Time_121|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_121"> prevention program, or incorporate the information into an existing manual of standard operating procedures like an accident prevention program or an employee handbook.</A><A HREF="Event:Time_133"> It’s critical to ensure that all employees know the policy and understand that all claims of </A><A HREF="Event:Time_133|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_133"> will be investigated and remedied promptly.</A><A HREF="Event:Time_144"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> There are a number of additional types of protections that employers can actively offer to keep employees safe from violence.</A><A HREF="Event:Time_150"> If you are an employer who would like to keep workers and the workplace secure, you could follow some of these tips:</A><A HREF="Event:Time_157"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Provide safety education for employees so they know what conduct is not acceptable, what to do if they witness or are subjected to </A><A HREF="Event:Time_157|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_157">, and how to protect themselves.</A><A HREF="Event:Time_169"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Secure the workplace.</A><A HREF="Event:Time_171"> If it fits with your business, install video surveillance, extra lighting, and alarm systems.</A><A HREF="Event:Time_177"> Minimize access by outsiders through identification badges, electronic keys, or active guards.</A><A HREF="Event:Time_184"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Provide drop safes to limit the amount of cash on hand.</A><A HREF="Event:Time_188"> Keep a minimal amount of cash in registers during evenings and late-night hours.</A><A HREF="Event:Time_192"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Equip field staff with cellular phones and hand-held alarms or noise devices, and don’t discourage self-protective behaviors.</A><A HREF="Event:Time_200"> Require field staff to prepare a daily work plan and keep a contact person informed of their location throughout the day.</A><A HREF="Event:Time_207"> Keep company vehicles properly maintained so that your employees don’t get stranded.</A><A HREF="Event:Time_214"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Instruct employees not to enter any location where they feel unsafe.</A><A HREF="Event:Time_219"> Introduce a “buddy system” or provide an escort service or police assistance for potentially dangerous situations or at night.</A><A HREF="Event:Time_227"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Finally, you could develop policies and procedures covering visits by home healthcare providers and other workers who frequently have to enter strangers’ homes.</A><A HREF="Event:Time_236"> Address the conduct of home visits, including the presence of others in the home during those visits.</A><A HREF="Event:Time_243"> Inform workers of their right to refuse to provide services in a clearly hazardous situation.</A><A HREF="Event:Time_252"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Now, what about employees protecting themselves?</A><A HREF="Event:Time_256"> Nothing can guarantee that an employee will not become a victim of </A><A HREF="Event:Time_256|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_256">.</A><A HREF="Event:Time_261"> However, if you are an employee who would like to stay as safe as possible, some of these measures may be useful to you:</A><A HREF="Event:Time_270"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Learn how to recognize, avoid, or diffuse potentially violent situations by attending personal safety training programs.</A><A HREF="Event:Time_279"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Alert supervisors to any concerns about safety, and report all incidents immediately and in writing.</A><A HREF="Event:Time_286"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Avoid traveling alone into unfamiliar locations whenever possible.</A><A HREF="Event:Time_292"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Finally, carry only minimal money on your person, and don’t forget any required identification when you enter community settings.</A><A HREF="Event:Time_302"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> So, if an incident of </A><A HREF="Event:Time_302|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_302"> were to occur, what should an employer do following the incident?</A><A HREF="Event:Time_308"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> First, they should already be encouraging employees to report and log all incidents of </A><A HREF="Event:Time_308|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_308">.</A><A HREF="Event:Time_315"> Remember that this includes any threats of violence.</A><A HREF="Event:Time_320"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Next, if the incident was physical, the employer ought to provide prompt medical evaluation and treatment after the incident.</A><A HREF="Event:Time_328"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Don’t neglect to report violent incidents to the local police promptly.</A><A HREF="Event:Time_333"> Victims should be informed of their legal right to prosecute perpetrators.</A><A HREF="Event:Time_338"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Discuss the circumstances of the incident with other staff members.</A><A HREF="Event:Time_342"> Encourage employees to share information, as well as ways to avoid similar situations in the future.</A><A HREF="Event:Time_349"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Employers should offer stress debriefing sessions and post-traumatic counseling services to help workers recover from a violent incident.</A><A HREF="Event:Time_358"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> Finally, investigate all violent incidents and threats, monitor trends in violent incidents by type or circumstance, and institute corrective actions.</A><A HREF="Event:Time_369"></P><p ALIGN="LEFT"></P><p ALIGN="LEFT"> </A><A HREF="Event:Time_369|Word_OSHA"><span class="definition">OSHA</span></A><A HREF="Event:Time_369"> is capable of providing some assistance related to </A><A HREF="Event:Time_369|Word_workplace violence"><span class="definition">workplace violence</span></A><A HREF="Event:Time_369">.</A><A HREF="Event:Time_375"> The Occupational Safety and Health Act’s General Duty Clause requires employers to provide a safe and healthy workplace for all workers covered by the Act.</A><A HREF="Event:Time_386"> Employers who don’t take reasonable steps to prevent or abate a recognized violence hazard can actually be cited.</A><A HREF="Event:Time_395"> Remember, though, that citations come from the General Duty Clause in the Act, not this presentation, and not everything we’ve covered here is legally necessary.</A><A HREF="Event:Time_406"> Take a look at the resources tab if you’d like more information about </A><A HREF="Event:Time_406|Word_OSHA"><span class="definition">OSHA</span></A><A HREF="Event:Time_406">’s various publications, standards, and compliance tools, or about a variety of types of assistance through safety and health programs.</A><A HREF="Event:Time_418"></P></A>]]></html_text> </transcript>
Outline: 
<outline version="1.5"> <points> <main_point godTime="0" subPoint="0" index="0"><![CDATA[<p class="title">Violence in the Workplace</p>]]></main_point> <main_point godTime="4" subPoint="0" index="1"><![CDATA[<p class="a-head">What is Workplace Violence?</p><span class="spacing"><br /></span>]]></main_point> <main_point godTime="31" subPoint="0" index="2"><![CDATA[<span class="ll-bullet"><img src="https://aklearning.com/assets/img/slim_poll.png" width="30" height="10" vspace="0"/></span><p class="ll">Poll</p>]]></main_point> <main_point godTime="32" subPoint="0" index="3"><![CDATA[<p class="a-head">Who’s at risk?</p><span class="spacing"><br /></span>]]></main_point> <main_point godTime="104" subPoint="0" index="4"><![CDATA[<span class="ll-bullet"><img src="https://aklearning.com/assets/img/link_icon.png" width="30" height="10" vspace="0"/></span><p class="ll">Concept Check</p>]]></main_point> <main_point godTime="106" subPoint="0" index="5"><![CDATA[<span class="ll-bullet"><img src="https://aklearning.com/assets/img/slim_vs.png" width="30" height="10" vspace="0"/></span><p class="ll">Your Workplace</p>]]></main_point> <main_point godTime="107" subPoint="0" index="6"><![CDATA[<p class="a-head">What can employers do?</p><span class="spacing"><br /></span>]]></main_point> <main_point godTime="250" subPoint="0" index="7"><![CDATA[<span class="ll-bullet"><img src="https://aklearning.com/assets/img/slim_youtube.png" width="30" height="10" vspace="0"/></span><p class="ll">Violence Toward Appliances</p>]]></main_point> <main_point godTime="301" subPoint="0" index="8"><![CDATA[<p class="a-head">After an Incident</p><span class="spacing"><br /></span>]]></main_point> <main_point godTime="369" subPoint="0" index="9"><![CDATA[<p class="a-head">OSHA Assistance</p><span class="spacing"><br /></span>]]></main_point> </points> </outline>
Location: 
0
Student: 
first last
Minutes: 
0
Views: 
1
Status: 
1